FAQ's
1. Where do you ship from?
We work with global suppliers and manufacturers to bring you high-quality products. Most items are shipped directly from our international partners to ensure the best prices and selection.
2. Do you ship to all Emirates in the UAE?
Yes! We ship across all seven Emirates, including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
3. How long does delivery take?
Delivery usually takes 7–15 business days depending on the product and your location. Delays may occur due to customs or high demand periods.
4. How much does shipping cost?
We offer Free Shipping on most orders across the UAE. Some products may have a small shipping fee, which will be clearly shown at checkout.
5. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and link. Please allow 3–5 days for tracking information to update.
6. I haven't received my order. What should I do?
If your order hasn’t arrived within 20 business days, please contact us at [your support email] with your order number. We’ll be happy to help.
7. What is your return policy?
We offer a 7-day return policy for defective or damaged items. Contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund.
8. Can I cancel or change my order?
Orders can be cancelled or changed within 12 hours of placing them. After that, we begin processing and cannot guarantee changes.
9. Are your products covered by warranty?
Some products may come with a supplier warranty. If applicable, warranty details will be listed on the product page.
10. How can I contact you?
For any questions or concerns, please email us at [your support email] or use the Contact Us form on our website. We usually respond within 24–48 hours.